As managers; you must take employee complaints seriously; but they aren’t always as easy to recognise as you think. Believe it or not; an aggrieved employee may not put their complaints in writing neatly headed up ‘Grievance’; and yet as employers you need to be able to recognise and resolve employee complaints in compliance with your grievance policies and the ACAS code of practice. This course explores the various ways that employees raise their complaints and gives you the confidence to manage the grievance process correctly through to what should be a positive resolution. We also explore where grievances are not actually grievances at all and how to ensure you are signposting your teams to the correct process to address their concerns.
AHR Consultants are a leading provider of HR/employment support, leadership development training and safety services.
Our HR support solutions are cost effective yet comprehensive providing you with legally compliant employment documentation, and unlimited advice and support.
Our aim is to help businesses deal with the day to day employee issues that arise in the work place. Recognising that no two people or businesses are the same, we offer clients commercial, pragmatic solutions tailored to meet your specific needs.
Alongside our HR support we also offer professional consultancy services which can support any HR activity.
We deliver tailored HR solutions to meet your needs.