CPD Courses

Engaging Effectively with Tenants.

Training Course Changeworks

About the CPD course

Housing staff can have a difficult role encouraging tenants to take actions; recall advice; keep to schedules etc. This CPD-accredited training workshop will introduce principles that can make written and spoken communications more effective (i.e. improving the likelihood of tenants taking the right next steps). Ideas such as social norms and dealing with resistance will be covered though applied examples; which staff can take to use in their day to day engagement with tenants.

CPD Provider

Changeworks

Changeworks

Changeworks

We develop and deliver high impact solutions to make low carbon life a positive reality for everyone. We work with Scottish Government agencies, local authorities, housing associations, businesses, schools, community groups and individuals to: • Improve energy efficiency • Reduce fuel poverty • Prevent waste • Inspire low carbon behaviours. Above all, we are proud of the expertise and enthusiasm of our people. We have almost 200 employees and volunteers in Edinburgh, Inverness, Shetland, Orkney, the Western Isles and Argyll. Passion, integrity, innovation, collaboration and empowerment are the values which drive us.

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