Complaints Management

Online Course • City & Guilds Kineo

About the course

Complaints Management When problems lead to a customer complaint it's important that your staff are aware of how to respond and what procedures they should follow when it comes to handling complaints - helping to turn unhappy customers into loyal ones

Provider

City & Guilds Kineo

City & Guilds Kineo is the leading brand in workforce learning and development with services and solutions to meet all organisational needs. We provide an end-to-end service designing and delivering bespoke learning programmes for employers.