CPD Courses

Learning & Development for Business Professionals - Customer Engagement

Online Course The Leadership Development Academy Ltd

About the course

This discipline blends together on-line media; off-line assignments and real time coaching. It asks you to take a reality check on how customer centric your business really is and how this is evidenced through the behaviours of your people. The series of 6 modules cover: Are Customers Important; Service Delivery Model – What’s Yours; Nurture Your Staff to Nurture Your Customers; Service Failure – Bring It On; Energising Engagement -The New Norm and Are Customers Important To You?

Provider

The Leadership Development Academy Ltd

The Leadership Development Academy Ltd

The Leadership Development Academy Ltd

The Leadership Development Academy Ltd gives talented people the knowledge and confidence to be Entrepreneurial Leaders – people who think and operate like business owners.

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