CPD Courses

Vendors vs Firms and the Battle for Client Service

Webinar Sift Limited

About the CPD course

It used to be simple. An accounting firm would own the relationship with their small business client; process their tax returns before moving into providing other services. Vendors would provide the technology that increasingly powered the services the accountant offered but the relationships stayed between the accountant and their clients. In 2021: all change. With the all-pervasive cloud offering 24/7 customer service from the vendor direct to the business; the old relationships have been broken down forever. For the accountant; what's their new role? How do they keep clients loyal to them?

CPD Provider

Sift Limited

Sift Limited

Sift Limited

Sift's market-leading B2B brands AccountingWEB.co.uk and PracticeWeb.co.uk offer educational courses, webinars and events that help accountants in business and finance navigate the constantly changing compliance, business and technology landscape.

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