A highly interactive workshop from SYLO’s “Specialist Level” programme aimed at all those focused on customer service. The workshop works from the principle that everyone is a customer and, therefore makes clear just what good customer service is. However, expectations vary by individual, so it enables delegates to consider different perspectives and the impact of their own, and their teams’ behaviours, on these different perspectives. Communications skills are covered in depth, with the differences between face-to face, telephone and written communications being reviewed. The workshop can be delivered as a single session or as part of an on-going programme.
SYLO are the go-to HR experts that manage all your people-related strategies and help your business grow.
At SYLO |Beyond HR, in addition to offering great CPD Courses and Workshops, also provide straightforward HR advice and, can help in developing overall effective business strategies which create sustainable, integrated solutions for your people and your business, however big or small. Our service offering goes beyond Essential HR Advice and Support to include: People Support (including coaching), Business Strategy, Learning & Development plus Health & Safety.