CPD Courses

in

See the latest Customer Service CPD courses from the Retail industry

Showing 40 of 40 results

Customer Service

Implementing redundancy procedures; lay-offs and s...

Markel

This training course is aimed at employers and those who are involved in carrying out redundancies;...
Online Course
Customer Service

Introduction to Manual Handling for Employers

Markel

This training course is aimed at those in England; Scotland and Wales who are responsible for health...
Online Course
Customer Service

Introduction to Fire Safety and Risk Assessments

Markel

This training course is aimed at all employers who are responsible for health and safety in the work...
Online Course
Customer Service

An Introduction to the Construction Industry and W...

Markel

This training course is aimed at employers; workers and contractors in the construction industry and...
Online Course
Customer Service

How to handle a disciplinary process

Markel

This introductory training or refresher course is aimed at employers in England; Scotland and Wales...
Online Course
Customer Service

Data protection for businesses

Markel

This one-hour training course gives an overview of the law relating to data protection and your obli...
Online Course
Customer Service

BMS® Direct eLearning

Performance in People

This course is specifically designed to improve your customer-facing team members’ knowledge of the...
Online Course
Customer Service

Employee Personal Security Awareness course

CTR Secure Training (Trisat)

The Employee Personal Security Awareness course: this e-learning course creates an awareness to educ...
Online Course
Customer Service

Retail Conflict Resolution Course

CTR Secure Training (Trisat)

The Retail Conflict Resolution Course: this e-learning course creates an awareness to educate and in...
Online Course
Customer Service

Adult Gaming Centres (RAGC)

Upskill People

Every employee over the age of 18 has a responsibility to ensure all Adult Gaming Centres (AGCs) are...
Online Course
Customer Service

Better One-to-Ones = Better Results

Upskill People

Regular one-to-ones allow you to address a range of topics and challenges with your team members, in...
Online Course
Customer Service

Forecourt Competent Person

Upskill People

A Forecourt Competent Person (FCP) is key to ensuring that a site that sells fuel does so safely and...
Online Course
Customer Service

Fresh Produce

Upskill People

Fresh fruit and vegetables are one of the most important aspects of fresh food sales. How the depart...
Online Course
Customer Service

Tackling Burnout

Upskill People

This course explains the rise in burnout and the feeling of being constantly swamped. It sets out ho...
Online Course
Customer Service

Lone Working

TWD Training

The objective of this course is to provide sufficient understanding and knowledge of Lone Working; i...
Online Course
Customer Service

An introduction to commercial property

Markel

This training course is aimed at all business people who wish to have a better understanding of the...
Online Course
Customer Service

Contract Law

Markel

This training course provides an overview for retailers on what rights the consumer has; together wi...
Online Course
Customer Service

Employers' guide to managing workplace health; saf...

Markel

This course provides an overview of the employerÂ’s key health and safety responsibilities.
Online Course
Customer Service

An introduction to consumer law

Markel

This training course provides an overview for retailers on what rights the consumer has; together wi...
Online Course
Customer Service

EmployersÂ’ guide to carrying out risk assessments

Markel

Every business must carry out risk assessments and take step to address workplace risks using contro...
Online Course
Customer Service

Debt collection

Markel

This training course provides business owners and those involved in debt collection within the busin...
Online Course
Customer Service

Anxiety and Anxiety Disorders

Upskill People

This course explains that while anxiety is a normal response to stress, it is not the same as stress...
Online Course
Customer Service

Starting a business

Markel

This training course is aimed at people wishing to set up their own business. It’s objective is to g...
Online Course
Customer Service

Counter Food Sales and Service Essentials

Upskill People

For people who serve customers with food and drinks over the counter, this course is designed to giv...
Online Course
Customer Service

Display Screen Equipment

Upskill People

Understanding what makes your workstation safe to use could save you a lot of pain and discomfort. F...
Online Course
Customer Service

Fire Safety Essentials

Upskill People

Nobody wants the stress of being involved in a fire, do they? So, it is important you know all about...
Online Course
Customer Service

First Aid Refresher

Upskill People

First aid is an essential skill that could save a life, but many first aiders lose confidence as tim...
Online Course
Customer Service

Food Hygiene - Allergens

Upskill People

Anyone dealing with food needs to know how to do it safely and hygienically, so it is safe to eat. T...
Online Course
Customer Service

Food Hygiene (Complete)

Upskill People

Anyone dealing with food needs to know how to do it safely and hygienically, so it is safe to eat. I...
Online Course
Customer Service

Food Sales and Service Essentials

Upskill People

A course designed to give you the confidence and skills to be brilliant at sales and service and giv...
Online Course
Customer Service

Food Sales and Service Skills

Upskill People

A course to practice the skills you've learnt and really cement your knowledge and confidence to be...
Online Course
Customer Service

Let's Talk About Stress

Upskill People

This course explains that stress can be a good thing when it motivates us, but too much of it can li...
Online Course
Customer Service

Introduction to manual handling for employees

Markel

This course is aimed at employees and workers involved in hazardous manual handling to help protect...
Online Course
Customer Service

Managing Mental Health

Upskill People

This course helps managers understand the issues when it comes to looking after their people, includ...
Online Course
Customer Service

Safety, Health and Wellbeing (Complete)

Upskill People

Keeping everyone safe and well must be a top priority for any business, and accident prevention is a...
Online Course
Customer Service

Sales and Service Essentials

Upskill People

This course is all about getting the most out of your relationship with your customers and being suc...
Online Course
Customer Service

Understanding Depression

Upskill People

This course explains the difference between depression as a natural response to disappointment and c...
Online Course
Customer Service

Violence and Aggression at Work

Upskill People

Workplace aggression is any incident in which a person is abused, threatened, or assaulted in circum...
Online Course
Customer Service

What is Mental Health?

Upskill People

It is important you understand the facts about mental health. Good mental health is not just about b...
Online Course
Customer Service

Your Wellbeing

Upskill People

This course helps you understand the importance of living in the present. It sets out how techniques...
Online Course