This module looks at the implications of duty of care; dilemmas that you may face due to your duty of care; support available to resolve those dilemmas; and how to handle situations... Read more
This module looks at why equality and inclusion matter; what the law says; how you can work in an inclusive way and what to do if you need advice or support.
This module looks at reflective practice and feedback and develop your knowledge; skills and understanding through a variety of activities and case studies.
This modules looks at different methods of and reasons for communication; how you should be communicating with residents; their relatives and colleagues and how to be aware of how... Read more
This module looks at the how to develop different working relationships and understand professional boundaries. Also to develop good working relationships with their colleagues and... Read more
To educate health and social care professionals who work with families on how to recognise good welfare and understand when it’s not there; and understand when this might indicate... Read more
Delegates will learn techniques; top tips and fresh approaches to building capability and improving performance through effective skills in preparing; delivering and receiving feedback... Read more
The health and social care sector is a fast-paced; multi-disciplinary arena that involves diverse organisations; moving parts; and working people. Without careful oversight; many things... Read more
Exposure to hazardous substances at work can put your health at risk. The Control of Substances Hazardous to Health (COSHH) regulations; is a set of workplace standards and requirements... Read more
The delegate will learn the key defining factors between assertive and aggressive behaviour and how to act and react accordingly.
Delegates will learn how to understand conflict management and dealing with difficult situations as well as the main elements which encompass this complex area of personal and... Read more
The delegate will learn how to present confidently with presentations that have appeal and are engaging.
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