The delegate will learn how identify training and development needs and the value of following the training cycle in planning for training.
The delegate will learn the fundamentals of how to begin to implement a marketing strategy and how produce a success marketing plan.
The delegate will learn the essential skills of interviewing which are designed to bring about a satisfactory conclusion.
The delegate will learn about key performance indicators and how to best measure individual and team performance.
The delegate will explore the essential skills of successful meetings and how to ensure they are necessary and get the most from them.
The delegate will learn how to forge strong long-term customer relationships and develop a credible and sustainable customer strategy.
The delegate will learn how to manage; counter and successfully deal with a conflict situation ensuring a satisfactory conclusion.
The delegate will learn how manage a customer relationship in order to make the most of every opportunity.
The delegate will learn how to distinguish between good and poor performance and monitor accordingly.
The delegate will understand how to get the best from their sales meetings and ensure control and structure to the meeting.
The delegate will learn about the essentials of dealing with incoming calls and enquiries and how to make the most of every opportunity.
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