We open with the definition of sales versus marketing; and the importance of the customer in the entire sales process. Customer segmentation is discussed in the context of knowing the... Read more
We take the participants through the basic financial statements; working up to advanced financial analysis and investment analysis; with emphasis on the difference and key indicators. ... Read more
This programme is delivered in two modules. It focuses on the key stages from identifying and analysing training needs to determining the best training intervention. In this training... Read more
This is centred around the sales process in an organization and takes the participants through understanding how and why the sales process needs to be linked to all other internal and... Read more
This programme will provide an understanding of the core principles of Marketing in an environment which places the Customer at the heart of the organisation. The participants will gain... Read more
This programme highlights the need and value of a training needs analysis process; it works through the various stages and works with the participants in customising this process for... Read more
This is the elearning version of a classroom programme – working through from the physical office environment; planning and time management; to communications and customer... Read more
This course is suitable for those interfacing directly with their internal and external customers; those responsible for developing and managing customer service; customer care or... Read more
This program will guide you through the concept and process of coaching your employees. You will learn the key coaching skills; how to use the coaching model and how to conduct the... Read more
This short course provides tips and techniques to assess; develop and practice your assertiveness; self-confidence and self-awareness skills. A must for everyone in today’s... Read more
This short programme will support your effective communications in all situations including dealing with customers; colleagues; the elderly; teenagers; in a cross-cultural environment... Read more
A Great Foundation in Excel Skill. Whether you’re a complete beginner; or someone who wants to learn the basics using best practice; this is the course for you. We show you how to... Read more
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