This programme highlights the need and value of a training needs analysis process; it works through the various stages and works with the participants in customising this process for... Read more
This is the elearning version of a classroom programme – working through from the physical office environment; planning and time management; to communications and customer... Read more
This course is suitable for those interfacing directly with their internal and external customers; those responsible for developing and managing customer service; customer care or... Read more
This program will guide you through the concept and process of coaching your employees. You will learn the key coaching skills; how to use the coaching model and how to conduct the... Read more
This short course provides tips and techniques to assess; develop and practice your assertiveness; self-confidence and self-awareness skills. A must for everyone in today’s... Read more
This short programme will support your effective communications in all situations including dealing with customers; colleagues; the elderly; teenagers; in a cross-cultural environment... Read more
A Great Foundation in Excel Skill. Whether you’re a complete beginner; or someone who wants to learn the basics using best practice; this is the course for you. We show you how to... Read more
This is the course where you move from mastering the basics to getting really productive with Excel. We start you off with advanced Excel file tasks; then move on to working with... Read more
Using Advanced Tools to Really Get Moving. Are you ready to take your work from good to downright impressive? You learn about Grouping; Outlining and Subtotals; and how to use What-If... Read more
Become an Excel Power User. This course will enable you to get more out of Excel than other people will think possible! You begin with Advanced Conditional Formatting; Form Controls and... Read more
Create Great Access Databases Creating Great Access Databases. Microsoft Access is a powerful application which needs careful setting up. So learning the basics in a structured way is... Read more
Step Up to Real Functionality; If the Introduction course showed you how to set up the basics; the Intermediate course shows you how to work at a higher level. You learn about Database... Read more
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