Are leadership and management the same thing? What makes a great leader and what skills are needed to manage a team successfully? How do you manage your responsibilities and targets and... Read more
All activities carry an element of risk! A risk assessment will help you to identify; prioritise and put risk mitigation strategies in place. This course is aimed at anyone who needs to... Read more
Social housing is a vital part of the fabric of our society; providing affordable and specialist accommodation for millions of people through a diverse range of providers. To achieve... Read more
Anti-social behaviour continues to be a key area of concern for communities. ASB early intervention prevents escalation; saving time and money. This course is for officers; team leaders... Read more
When possession of a property is in prospect; staff need to have confidence that they understand the grounds on which they can proceed; have addressed all the relevant issues that will... Read more
Many people simply suffer in silence; fearful of reprisals. A few will complain. Housing teams must understand how to encourage and support those experiencing ASB to come forward and... Read more
Asbestos is a hazardous substance; every year over 4;500 people die from asbestos related diseases; such as lung cancer. Anyone likely to disturb or damage asbestos containing materials... Read more
This course is designed for officers; team leaders and managers within housing management and supported housing teams. The rules governing assured shorthold tenancies are different and... Read more
There are over 164;000 registered charities in England and Wales; each one requiring a committee. Good governance is essential for all voluntary or community organisations; ensuring... Read more
We all communicate every day; but do we get our messages across clearly? Do you know that words only make 7% of the overall message being conveyed? Pitch; tone and body language are... Read more
Under the Control of Substances Hazardous to Health Regulations 2002; employers need to either prevent or reduce their workers’ exposure to substances that are hazardous to their... Read more
A well-thought-out approach to rent arrears is one of the vital strands in an overall income management strategy. This requires all providers to understand the underlying causes of... Read more
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