Delegates will learn that personal management is an essential part of the manager’s business success. People will more readily follow a leaders who is confident; competent and in... Read more
Staff education; training and development (under the Money Laundering and Terrorist Financing Requirements) are part of an organisation’s regulatory requirement as an Isle of Man... Read more
As part of an organisation’s information security systems; information security training is required to be undertaken on induction and on an annual basis across all employees. Read more
In order to raise awareness of information security within your organisation and in accordance with the UK Gambling Commission’s security audit requirements; all staff should be... Read more
As part of compliance to the Licence Conditions and Codes of Practice (LCCP); section 2.3; operators are required to adhere to the Commission’s technical standards and with the... Read more
Social housing is a vital part of the fabric of our society; providing affordable and specialist accommodation for millions of people through a diverse range of providers. To achieve... Read more
A well-thought-out approach to rent arrears is one of the vital strands in an overall income management strategy. This requires all providers to understand the underlying causes of... Read more
This manual handling for managers’ course is designed for those with health and safety responsibilities. Manual handling injuries account for more than a third of all workplace... Read more
Minutes capture discussions; decisions and actions; providing a record of a meeting; but what should they look like? What needs to be included and what can be omitted? There are... Read more
The delegate will learn the key defining factors between assertive and aggressive behaviour and how to act and react accordingly.
Delegates will learn how to understand conflict management and dealing with difficult situations as well as the main elements which encompass this complex area of personal and... Read more
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