When possession of a property is in prospect; staff need to have confidence that they understand the grounds on which they can proceed; have addressed all the relevant issues that will... Read more
Many people simply suffer in silence; fearful of reprisals. A few will complain. Housing teams must understand how to encourage and support those experiencing ASB to come forward and... Read more
Asbestos is a hazardous substance; every year over 4;500 people die from asbestos related diseases; such as lung cancer. Anyone likely to disturb or damage asbestos containing materials... Read more
This course is designed for officers; team leaders and managers within housing management and supported housing teams. The rules governing assured shorthold tenancies are different and... Read more
There are over 164;000 registered charities in England and Wales; each one requiring a committee. Good governance is essential for all voluntary or community organisations; ensuring... Read more
We all communicate every day; but do we get our messages across clearly? Do you know that words only make 7% of the overall message being conveyed? Pitch; tone and body language are... Read more
Under the Control of Substances Hazardous to Health Regulations 2002; employers need to either prevent or reduce their workers’ exposure to substances that are hazardous to their... Read more
A well-thought-out approach to rent arrears is one of the vital strands in an overall income management strategy. This requires all providers to understand the underlying causes of... Read more
Housing has always been a dynamic field; and never more so than today. It is vital to understand the current social housing matters facing you and your colleagues. Participating in this... Read more
The amount of personal data being held by organisations has dramatically increased over recent years and continues to increase. The Data Protection Act aims to balance the rights of... Read more
There’s a lot to be covered in a staff and volunteer policy; from recruitment and induction to discipline and grievance; and a whole lot more in-between. A staff and volunteer policy... Read more
In the current economic climate; every penny counts. Disrepair is traditionally an area of significant spend for social housing providers. A critical element in keeping costs down is to... Read more
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