This workshop studies the key element of complaints and what the NHS Constitution states are the rights of the individual. This links to clinical governance; as does the responsibility... Read more
Delegates will learn that personal management is an essential part of the manager’s business success. People will more readily follow a leaders who is confident; competent and in... Read more
Staff education; training and development (under the Money Laundering and Terrorist Financing Requirements) are part of an organisation’s regulatory requirement as an Isle of Man... Read more
As part of an organisation’s information security systems; information security training is required to be undertaken on induction and on an annual basis across all employees. Read more
In order to raise awareness of information security within your organisation and in accordance with the UK Gambling Commission’s security audit requirements; all staff should be... Read more
As part of compliance to the Licence Conditions and Codes of Practice (LCCP); section 2.3; operators are required to adhere to the Commission’s technical standards and with the... Read more
Delegates will learn techniques; top tips and fresh approaches to building capability and improving performance through effective skills in preparing; delivering and receiving feedback... Read more
Under the Health and Safety at Work Act 1974; all employers have a responsibility to ensure their employees’ health and safety whilst at work. They must put appropriate and... Read more
Social housing is a vital part of the fabric of our society; providing affordable and specialist accommodation for millions of people through a diverse range of providers. To achieve... Read more
A well-thought-out approach to rent arrears is one of the vital strands in an overall income management strategy. This requires all providers to understand the underlying causes of... Read more
This manual handling for managers’ course is designed for those with health and safety responsibilities. Manual handling injuries account for more than a third of all workplace... Read more
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