The delegate will learn about key performance indicators and how to best measure individual and team performance.
The delegate will explore the essential skills of successful meetings and how to ensure they are necessary and get the most from them.
The delegate will learn how to forge strong long-term customer relationships and develop a credible and sustainable customer strategy.
The delegate will learn how to manage; counter and successfully deal with a conflict situation ensuring a satisfactory conclusion.
The delegate will learn how manage a customer relationship in order to make the most of every opportunity.
The delegate will learn how to distinguish between good and poor performance and monitor accordingly.
The delegate will understand how to get the best from their sales meetings and ensure control and structure to the meeting.
The delegate will learn about the essentials of dealing with incoming calls and enquiries and how to make the most of every opportunity.
The delegate will learn to navigate the challenges of moving from being part of a team to now being that team’s manager.
The delegate will learn how a buyer views the negotiation process and how to establish the most appropriate approach.
The delegate will learn to explore the different ways of approaching a negotiation and find a way to bring about a suitable resolution that works for you.
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