The delegate will learn about the essentials of providing outstanding customer service.
Anyone who has not received any formal training in field sales or is about to undertake that role.
The delegate will learn the principles applied to gaining agreement from others and how to get them to make a firm commitment.
The delegate will learn how to offer feedback in a clear; concise and motivational way.
The delegate will learn the value of applying different strategies to different situations to bring about a satisfactory resolution.
The delegate will learn how the most effective teams often go through a process of difficulty and evolution in order to be able to perform to their full potential.
The delegate will explore the key elements of excellent mentoring skills.
The delegate will learn how to develop their coaching skills and be able to identify the essential skills of effective coaching.
The delegate will understand more about how learning styles differ from person to person and how to adapt your approach to each individual.
The delegate will learn how identify training and development needs and the value of following the training cycle in planning for training.
The delegate will learn the fundamentals of how to begin to implement a marketing strategy and how produce a success marketing plan.
The delegate will learn the essential skills of interviewing which are designed to bring about a satisfactory conclusion.
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