This training course consists of lesson plans and power point presentations with break-out groups and delegate discussion on topics of conflict taking into account personal experiences... Read more
This training course is designed for anyone working within the licensing industry outlining the critical requirements of the licensing act 2003, alcohol awareness and door security... Read more
This course is aimed at stimulating the thinking of the participants and engaging them in understanding and developing the principles and key elements in business communications.
A detailed delivery and discussion on how to develop a business plan with emphasis on financial, people and contingency planning. Case studies and practical exercises will be... Read more
Opening with the key elements of customer management and the type of customer service which can be provided to them. Understanding the difference between internal and external customers... Read more
This programme takes a candid and jargon free approach in teaching people how to manage projects, both the tasks and the people. It takes the learner through the process from set up of... Read more
Leaders focus on people above tasks and the focus of the training is on the role and responsibilities of leaders, the functions of leadership and their role in building and leading an... Read more
Stimulate your thinking and be guided through a review and assessment of how you put your managerial skills into practice. People and process focused in understanding the changing role... Read more
Work through from the physical office environment regarding equipment, layout, technology, roles and responsibilities etc. Through to workflow planning, and diary and time management. Read more
The programme is about process and people and how to build the performance management processes and then how to implement the key activities of performance appraisal etc. We take the... Read more
Presenting yourself and your ideas with confidence, impact and great conviction is the primary benefit for professionals. Providing you with strategies on how to make an effective... Read more
We open with the definition of sales versus marketing, and the importance of the customer in the entire sales process. Customer segmentation is discussed in the context of knowing the... Read more
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