Email has changed the way that we do business; but lately we’ve been hearing more about the problems of email stress and overcrowded inboxes. This module explores aspects of email... Read more
The Civil Contingencies Act defines an emergency as an event or situation which threatens serious damage to human welfare in a place in the UK; the environment of a place in the UK; or... Read more
Emotional intelligence (EI) is the ability of individuals to recognise their own and others’ emotions; to discriminate between different feelings and to use this information to... Read more
Every forward-thinking organisation now aims to be a good employer; and to be a business that delivers accessible and high-quality customer service. This includes ensuring equality of... Read more
Facilitation is the term that we use to describe tasks that are assisted; or any activity which makes tasks for others easy; and it’s become a key feature of the modern workplace. The... Read more
Every year; the fire service attends hundreds of thousands of fires around the UK; a significant portion of which occur in the workplace. The threat to safety is obvious; and both... Read more
Recent studies have revealed that UK business loses over ?98 billion each year to fraud; and it’s a danger that every organisation should take steps to guard against. Managers need to... Read more
Social media has presented organisations with a range of new opportunities to spread awareness and gain opinion; making it possible to reach millions of potential customers with just a... Read more
In order for an organisation to provide excellent products and services; staff need to perform to the highest of standards – but how will we know when we’re performing well; and... Read more
A healthy lifestyle can have many benefits in terms of our physical and mental wellbeing. However; a combination of busy working schedules and time spent deskbound or in front of the... Read more
In order to become successful and confident in business negotiations we first need to develop influencing skills; which in turn are informed by our assertiveness levels. Our... Read more
Information is vital to every organisation and; when used effectively; can bring huge benefits. However; we also have the responsibility of protecting such data; and must consider the... Read more
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