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Customer Services Courses

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Customer Services CPD Courses and Workshops Available

  • Business Communications And Writing Skills

    This course is aimed at stimulating the thinking of the participants and engaging them in understanding and developing the principles and key elements in business communications.

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  • Business Planning

    A detailed delivery and discussion on how to develop a business plan with emphasis on financial, people and contingency planning. Case studies and practical exercises will be... Read more

  • Customer Service And Relationship Management

    Opening with the key elements of customer management and the type of customer service which can be provided to them. Understanding the difference between internal and external customers... Read more

  • Emotionally Intelligent Project Management

    This programme takes a candid and jargon free approach in teaching people how to manage projects, both the tasks and the people. It takes the learner through the process from set up of... Read more

  • Leading An Effective Management Team

    Leaders focus on people above tasks and the focus of the training is on the role and responsibilities of leaders, the functions of leadership and their role in building and leading an... Read more

  • Management In Practice

    Stimulate your thinking and be guided through a review and assessment of how you put your managerial skills into practice. People and process focused in understanding the changing role... Read more

  • Office Administration Skills

    Work through from the physical office environment regarding equipment, layout, technology, roles and responsibilities etc. Through to workflow planning, and diary and time management. Read more

  • Performance Management

    The programme is about process and people and how to build the performance management processes and then how to implement the key activities of performance appraisal etc. We take the... Read more

  • Presentation Skills

    Presenting yourself and your ideas with confidence, impact and great conviction is the primary benefit for professionals. Providing you with strategies on how to make an effective... Read more

  • Successful Consultative Selling And Negotiations Skills

    We open with the definition of sales versus marketing, and the importance of the customer in the entire sales process. Customer segmentation is discussed in the context of knowing the... Read more

  • Train The Trainer

    This programme is delivered in two modules. It focuses on the key stages from identifying and analysing training needs to determining the best training intervention. In this training... Read more

  • Feet on the Ground Training Ltd

    Invisible PowerPoint Workshop ? Powerful; Impactful Communication with or without PowerPoint

    Feet on the Ground Training Ltd

    A presentation skills course. We explore all of the communication skills required to bring your presentation to life and enable you to shine with any audience and be the agent of... Read more

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