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Customer Services Courses

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Customer Services CPD Courses and Workshops Available

  • Swords Consultancy Ltd

    Emotionally Intelligent Project Management

    Swords Consultancy Ltd

    This programme takes a candid and jargon free approach in teaching people how to manage projects, both the tasks and the people. It takes the learner through the process from set up of... Read more

  • Swords Consultancy Ltd

    Leading An Effective Management Team

    Swords Consultancy Ltd

    Leaders focus on people above tasks and the focus of the training is on the role and responsibilities of leaders, the functions of leadership and their role in building and leading an... Read more

  • Swords Consultancy Ltd

    Management In Practice

    Swords Consultancy Ltd

    Stimulate your thinking and be guided through a review and assessment of how you put your managerial skills into practice. People and process focused in understanding the changing role... Read more

  • Swords Consultancy Ltd

    Office Administration Skills

    Swords Consultancy Ltd

    Work through from the physical office environment regarding equipment, layout, technology, roles and responsibilities etc. Through to workflow planning, and diary and time management. Read more

  • Swords Consultancy Ltd

    Performance Management

    Swords Consultancy Ltd

    The programme is about process and people and how to build the performance management processes and then how to implement the key activities of performance appraisal etc. We take the... Read more

  • Swords Consultancy Ltd

    Presentation Skills

    Swords Consultancy Ltd

    Presenting yourself and your ideas with confidence, impact and great conviction is the primary benefit for professionals. Providing you with strategies on how to make an effective... Read more

  • Swords Consultancy Ltd

    Successful Consultative Selling And Negotiations Skills

    Swords Consultancy Ltd

    We open with the definition of sales versus marketing, and the importance of the customer in the entire sales process. Customer segmentation is discussed in the context of knowing the... Read more

  • Swords Consultancy Ltd

    Train The Trainer

    Swords Consultancy Ltd

    This programme is delivered in two modules. It focuses on the key stages from identifying and analysing training needs to determining the best training intervention. In this training... Read more

  • University of Liverpool

    Consumer Trust

    University of Liverpool

    This two day course will provide delegates with the opportunity to understand, evaluate and apply the underlying concepts that drive trust and confidence among clients and consumers. Read more

  • Feet on the Ground Training Ltd

    Invisible PowerPoint Workshop ? Powerful; Impactful Communication with or without PowerPoint

    Feet on the Ground Training Ltd

    A presentation skills course. We explore all of the communication skills required to bring your presentation to life and enable you to shine with any audience and be the agent of... Read more

  • KT Training

    Introduction to Botulinum Toxins Web Seminar & Workshop

    KT Training

    Live web seminar conducted by medical doctors teaching the Foundation theory of botulinum toxins for cosmetic use. Candidates will provide the cosmetic treatments to patients arranged... Read more

  • KT Training

    Introduction to Dermal Fillers Web Seminar & Workshop

    KT Training

    This is a hands on practical injection workshop. Candidates will provide the cosmetic treatments to patients arranged by the company. Candidates must complete the web seminar and core... Read more

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