This Security and Terror Alerts e-Learning course helps users to be prepared and know what to do if a security threat occurs. Completion of the course will explain how; with a... Read more
A course designed to introduce the principle of treating customers fairly so as to raise standards in ways that benefit customers and increase consumer confidence.
A course outlining an organisation’s whistleblowing procedures and how to raise genuine concerns in the correct manner. It explains the circumstances under which employees are... Read more
A course for experienced appraisers who have already attended the Appraiser refresher training.
This programme uses hospitality best practice standards reflecting professional procedures in food service. The programme can be used by companies or individuals to upskill; benchmark... Read more
This programme uses hospitality best practice standards in customer service. Learners explore negative and positive behaviours and the impact on customer service. Standards for the... Read more
What is the difference between a sauvignon blanc and chardonnay? ….. How do I open champagne?…. How can I recommend a wine to a customer? …. No need to be a sommelier and... Read more
Housekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work; but Housekeeping has an extremely valuable... Read more
The first few weeks of starting a new job are critical. Staff make the decision if they like the job or not. This decision is based not only on whether they like their manager... Read more
Take your Excel skills to a whole new level by learning how to build dynamic Excel dashboards to show off your data. This online course will teach you the data visualization skills you... Read more
This course is part of the Lean Six Sigma Green Belt program; designed to prepare you for the International Association of Six Sigma Certification (IASSC) Green Belt exam. In this... Read more
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