Emotional intelligence; also called EQ; is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get... Read more
How can you facilitate; rather than control; group decision-making and team interaction? With no formal training; people may find it difficult to make the transition from instructors or... Read more
This one day course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal; and whether it is... Read more
We all have things we want in life. The route to success is to take the things that we dream about and wish for; and turn them into reality. This one-day workshop will lead participants... Read more
In today’s fast-moving world; many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions; take... Read more
When we talk about influence and persuasion; we often talk about marketing and sales. However; we influence in many ways and with great frequency. If you want a raise; sometimes you... Read more
E-mail marketing is here to stay; and knowing how to do it well is essential for marketers as well as small business owners; coaches; and consultants. In this two-day workshop you’ll... Read more
No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. Like... Read more
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface... Read more
The supply chain is a crucial part of any business’ success. Optimizing the flow of products and services as they are planned; sourced; made; delivered; and returned can give your... Read more
Our culture defines many aspects of how we think; feel; and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. Read more
When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people; having skills you can draw on are essential for peace of mind and... Read more
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