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Healthcare Services CPD Courses and Workshops Available

  • The Mandatory Training Group

    Business Ethics

    The Mandatory Training Group

    A company’s ethics determine its reputation. Good business ethics are essential for the long-term success of an organisation. It helps to promote company culture and... Read more

  • The Mandatory Training Group

    Business Etiquette

    The Mandatory Training Group

    Our ‘Business Etiquette’ online course examines the basic set of practices that is acceptable in a workplace setting. It also involves conversational skills or small talk;... Read more

  • The Mandatory Training Group

    Change Management

    The Mandatory Training Group

    Change is the only constant thing in our lives. Technologies; processes; people; ideas; and methods often change. It affects the way we live; including how we perform our daily duties. Read more

  • The Mandatory Training Group

    Civility in the Workplace

    The Mandatory Training Group

    Rudeness is an epidemic that costs the industry millions a year. Indeed; what society seems to be gaining in terms of both knowledge and technological advancement; is losing out on... Read more

  • The Mandatory Training Group

    Customer Support

    The Mandatory Training Group

    Customer support used to mean a face-to-face conversation with a customer or a phone call. In this day and age; customer support encompasses the internet; websites; webchats; and even... Read more

  • The Mandatory Training Group

    Cyber Security

    The Mandatory Training Group

    Every organisation is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or theft is essential to success. Implementing effective... Read more

  • The Mandatory Training Group

    Conflict Resolution

    The Mandatory Training Group

    Our ‘Conflict Resolution’ course gives learners a seven-step conflict resolution process to help settle conflicts of any size. Learners are provided with a set of skills in... Read more

  • The Mandatory Training Group

    Delivering Constructive Criticism

    The Mandatory Training Group

    Delivering constructive criticism is a challenging task. Through our ‘Delivering Constructive Criticism’ course; learners gain valuable knowledge and skills that assist them... Read more

  • The Mandatory Training Group

    Handling a Difficult Customer

    The Mandatory Training Group

    Customer service is a prime position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be demanding; with the... Read more

  • The Mandatory Training Group

    Networking Outside the Company

    The Mandatory Training Group

    According to Merriam Webster; networking refers to the exchange of information or services among individuals; groups; or institutions. Specifically; it is the cultivation of productive... Read more

  • The Mandatory Training Group

    Risk Assessment and Management

    The Mandatory Training Group

    It is not possible to control or manage 100% of the risks; but knowing what to do before; during; and after an event reduces the damage and harm. Identifying potential hazards and risks... Read more

  • The Mandatory Training Group

    Customer Service

    The Mandatory Training Group

    Each one of us serves customers; whether we realise it or not. Maybe you are on the front line of a company; helping the people who buy your products. Perhaps you are an accountant;... Read more

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