A company’s ethics determine its reputation. Good business ethics are essential for the long-term success of an organisation. It helps to promote company culture and... Read more
Our ‘Business Etiquette’ online course examines the basic set of practices that is acceptable in a workplace setting. It also involves conversational skills or small talk;... Read more
Change is the only constant thing in our lives. Technologies; processes; people; ideas; and methods often change. It affects the way we live; including how we perform our daily duties. Read more
Rudeness is an epidemic that costs the industry millions a year. Indeed; what society seems to be gaining in terms of both knowledge and technological advancement; is losing out on... Read more
Customer support used to mean a face-to-face conversation with a customer or a phone call. In this day and age; customer support encompasses the internet; websites; webchats; and even... Read more
Every organisation is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or theft is essential to success. Implementing effective... Read more
Our ‘Conflict Resolution’ course gives learners a seven-step conflict resolution process to help settle conflicts of any size. Learners are provided with a set of skills in... Read more
Delivering constructive criticism is a challenging task. Through our ‘Delivering Constructive Criticism’ course; learners gain valuable knowledge and skills that assist them... Read more
Customer service is a prime position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be demanding; with the... Read more
According to Merriam Webster; networking refers to the exchange of information or services among individuals; groups; or institutions. Specifically; it is the cultivation of productive... Read more
It is not possible to control or manage 100% of the risks; but knowing what to do before; during; and after an event reduces the damage and harm. Identifying potential hazards and risks... Read more
Each one of us serves customers; whether we realise it or not. Maybe you are on the front line of a company; helping the people who buy your products. Perhaps you are an accountant;... Read more
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