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Hotels & Restaurants Courses

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Hotels & Restaurants CPD Courses and Workshops Available

  • Virtual College

    Customer Care - Customer Care Handling Complaints

    Virtual College

    This module looks how to improve your complaints handling procedure and to develop a complaints handling procedure that strengthens the bond between your company and your customers.

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  • Virtual College

    Principles of Customer Service - How the service chain supports the delivery of good customer service

    Virtual College

    This module outlines how the service chain supports the delivery of goof customer service.

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  • Virtual College

    Principles of Customer Service - The Relationship between expectation and satisfaction

    Virtual College

    This module looks at customer service and looks at how to make customers feel that the business is genuinely interested in them as people; not merely accounts.

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  • Virtual College

    Principles of Customer Service – The Service Offer of Organisations

    Virtual College

    This module outlines how you can understand the service offers of different organisations; from the products and service that can be offered to how poor delivery of a service offer can... Read more

  • Virtual College

    Your Organisation: Understanding School Structures and what Children Should Learn

    Virtual College

    This course covers; among others; topics such as the core purpose of your school; the role of governors and trustees in defining the core purpose; the education system structure and... Read more

  • Virtual College

    Customer Service - Rules of Customer Service - Customer Service Situations

    Virtual College

    This module looks at different customer services and situations and the practices you may have to initiate in each case.

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  • Virtual College

    Customer Service - Rules of Customer Service - External Legislation and Regulations

    Virtual College

    This module looks at customer protection regulations and legislation and how it impacts upon your role in customer service.

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  • Virtual College

    Customer Service – Rules of Customer Service - Internal Practices and Procedures

    Virtual College

    This module looks at how internal practices and procedures go hand in hand and should be used in conjunction with each other and the relationship between internal and external... Read more

  • Virtual College

    Hospitality - Principles of Effective Resource use; waste reduction and cost savings

    Virtual College

    This module looks at creating efficiency in the hospitality sector and how this leads to an improved experience for clients; greater profitability; a service that runs smoother and... Read more

  • Virtual College

    Hospitality - Principles of providing additional services

    Virtual College

    This module looks at how much first impressions count and how these can be achieved. Also how vital communication is and how to achieve this.

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  • Virtual College

    Lead Adult Care Worker - Communication in Health and Social Care or Children's and Young People's settings

    Virtual College

    This module aims to provide a basic understanding of what communication is; and how you can use it to support people who need help.

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  • Virtual College

    Lead Adult Care Worker - Duty of care in health; social care and children's and young people's settings

    Virtual College

    This module will present the information you need in order to learn more about your responsibilities as a professional care and support worker or practitioner.

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