This course has been specifically designed for property agents to assist them in ensuring their business practices are compliant with the Consumer Protection from Unfair Trading... Read more
This module looks at three analytical techniques for considering the organisation’s situation in the strategy planning process. The three techniques that will be looked at are PESTLE;... Read more
The module will explore team models and team leadership and look at achieving win-win situations. Applying the right skills in the right situations helps build; develop and maintain... Read more
This course covers product risk; the steps of risk management; how to successfully manage risk; and what can go wrong when risks are not managed.
This course covers problem-solving and decision-making; the possible causes of problems; problem-solving techniques; various problem-solving models; and the consequences of not solving... Read more
This module covers various aspects of listening and emotional intelligence: the impact of communication; effective two-way communication; empathic listening; active listening;... Read more
This module covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict; performance management; reflective... Read more
This module will present the information you need in order to learn more about your responsibilities as a professional care and support worker or practitioner.
This module aims to provide a basic understanding of what communication is; and how you can use it to support people who need help. Good communication skills are essential for health... Read more
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