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Hotels & Restaurants Courses

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Hotels & Restaurants CPD Courses and Workshops Available

  • Virtual College

    TPO's Codes of Practice and Consumer Protection from Unfair Trading Regulations

    Virtual College

    This course has been specifically designed for property agents to assist them in ensuring their business practices are compliant with the Consumer Protection from Unfair Trading... Read more

  • Virtual College

    Team Leader - Creating business Strategy

    Virtual College

    This module looks at three analytical techniques for considering the organisation’s situation in the strategy planning process. The three techniques that will be looked at are PESTLE;... Read more

  • Virtual College

    Team Leader - Working with Others

    Virtual College

    The module will explore team models and team leadership and look at achieving win-win situations. Applying the right skills in the right situations helps build; develop and maintain... Read more

  • Virtual College

    Team Leader - Managing Risk

    Virtual College

    This course covers product risk; the steps of risk management; how to successfully manage risk; and what can go wrong when risks are not managed.

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  • Virtual College

    Team Leader - Problem Solving

    Virtual College

    This course covers problem-solving and decision-making; the possible causes of problems; problem-solving techniques; various problem-solving models; and the consequences of not solving... Read more

  • Virtual College

    Team Leader - Introduction to Listening

    Virtual College

    This module covers various aspects of listening and emotional intelligence: the impact of communication; effective two-way communication; empathic listening; active listening;... Read more

  • Virtual College

    Team Leader - Managing Challenging Conversations

    Virtual College

    This module covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict; performance management; reflective... Read more

  • Virtual College

    Customer Service - Customer Excellence in Frontline Staff

    Virtual College

    This module covers effective call handling; making a good first impression; building rapport; meeting customer needs; internal communication; and objection/complaints handling. Read more
  • Virtual College

    Lead Adult Care Worker - Duty of Care in Health and Social Care Settings

    Virtual College

    This module will present the information you need in order to learn more about your duty of care as a professional care and support worker or practitioner. Read more
  • Virtual College

    Lead Adult Care Worker - The Role of the Health and Social Care Worker

    Virtual College

    This module will present the information you need in order to learn more about your responsibilities as a professional care and support worker or practitioner.

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  • Virtual College

    Lead Adult Care Worker - Handling Information in Health and Social Care Settings

    Virtual College

    This module covers the knowledge and skills needed to implement and promote good practice in recording; sharing; storing and accessing information. Read more
  • Virtual College

    Lead Adult Care Worker - Communication in Health and Social Care Settings

    Virtual College

    This module aims to provide a basic understanding of what communication is; and how you can use it to support people who need help. Good communication skills are essential for health... Read more

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