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Hospitality Sector Courses

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Hospitality Sub-Sectors

Hospitality CPD Courses and Workshops Available

  • High Speed Training

    Level 3 Supervising Food Safety in Manufacturing

    High Speed Training

    An online course designed to help managers and supervisors of food and drink manufacturing premises understand their essential day-to-day responsibilities in regards to complying with... Read more

  • Virtual College

    Customer Care - Customer Care Skills; This module looks at customer care training;

    Virtual College

    Understanding customer care skills and how to use them to overcome barriers.

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  • Virtual College

    Customer Care - Your Campaign Plan

    Virtual College

    This module looks at the best way to form a campaign plan to install a customer care programme in your company.

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  • Virtual College

    Customer Care - Cause of Poor Customer Care

    Virtual College

    This module looks at causes of poor customer care and how to address them.

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  • Virtual College

    Customer Care - Introduction

    Virtual College

    This module looks at customer care and how to make customers feel that your business is genuinely interest in them as people and not merely as accounts.

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  • Virtual College

    Customer Care - Why you need good Customer Care

    Virtual College

    This module looks at some of the reasons why your organisation needs to take customer care seriously and recognise why you need a customer care programme.

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  • Virtual College

    Customer Care - Customer Care Handling Complaints

    Virtual College

    This module looks how to improve your complaints handling procedure and to develop a complaints handling procedure that strengthens the bond between your company and your customers.

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  • Virtual College

    Principles of Customer Service - How the service chain supports the delivery of good customer service

    Virtual College

    This module outlines how the service chain supports the delivery of goof customer service.

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  • Virtual College

    Principles of Customer Service - The Relationship between expectation and satisfaction

    Virtual College

    This module looks at customer service and looks at how to make customers feel that the business is genuinely interested in them as people; not merely accounts.

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  • Virtual College

    Principles of Customer Service – The Service Offer of Organisations

    Virtual College

    This module outlines how you can understand the service offers of different organisations; from the products and service that can be offered to how poor delivery of a service offer can... Read more

  • Virtual College

    Your Organisation: Understanding School Structures and what Children Should Learn

    Virtual College

    This course covers; among others; topics such as the core purpose of your school; the role of governors and trustees in defining the core purpose; the education system structure and... Read more

  • Virtual College

    Customer Service - Rules of Customer Service - Customer Service Situations

    Virtual College

    This module looks at different customer services and situations and the practices you may have to initiate in each case.

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More information about Hospitality

The hospitality sector is a substantial contributor to the UK economy. For example, there are approximately 10,000 hotel businesses in the UK contributing to around £18 billion. The Office for National Statistics (ONS) has calculated that hotels and restaurants, together with distribution, make up 18% of the entire UK services industry.

The British Hospitality Association (BHA) is the private sector forum for the 6th largest contributor to export earnings and 4th largest employer in the UK. Approximately 3 million people, or 10% of the workforce and over 180,000 businesses work within the overall UK hospitality industry. BHA, together with Oxford Economics, examined hospitality industry contribution to each of the 406 local authorities in England which they found is responsible annually for providing £46bn in wages and profits to local economies.

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