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Hospitality Sector Courses

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Hospitality Sub-Sectors

Hospitality CPD Courses and Workshops Available

  • Train4academy

    Working at Height – Awareness

    Train4academy

    The aim of this module is to raise your awareness of how working at height accidents can happen and covers the kinds of things that can be done to help prevent them.

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  • High Speed Training

    Domestic Violence and Abuse Training

    High Speed Training

    An online course designed to teach professionals about the different components of domestic violence and abuse (DVA); help learners to understand how it affects victims and children;... Read more

  • High Speed Training

    Business and Corporate Taxation Training

    High Speed Training

    An online course designed to explain the fundamentals of calculating tax for businesses. By taking this course; learners who are in charge of a business’ finances will know when and... Read more

  • High Speed Training

    LGBT Awareness

    High Speed Training

    This LGBT Awareness course has been designed to provide learners with a general understanding of LGBT issues. Learners will come away from the course with a firm understanding of the... Read more

  • High Speed Training

    Level 3 Supervising Food Safety in Manufacturing

    High Speed Training

    An online course designed to help managers and supervisors of food and drink manufacturing premises understand their essential day-to-day responsibilities in regards to complying with... Read more

  • Virtual College

    Customer Care - Customer Care Skills; This module looks at customer care training;

    Virtual College

    Understanding customer care skills and how to use them to overcome barriers.

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  • Virtual College

    Customer Care - Your Campaign Plan

    Virtual College

    This module looks at the best way to form a campaign plan to install a customer care programme in your company.

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  • Virtual College

    Customer Care - Cause of Poor Customer Care

    Virtual College

    This module looks at causes of poor customer care and how to address them.

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  • Virtual College

    Customer Care - Introduction

    Virtual College

    This module looks at customer care and how to make customers feel that your business is genuinely interest in them as people and not merely as accounts.

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  • Virtual College

    Customer Care - Why you need good Customer Care

    Virtual College

    This module looks at some of the reasons why your organisation needs to take customer care seriously and recognise why you need a customer care programme.

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  • Virtual College

    Customer Care - Customer Care Handling Complaints

    Virtual College

    This module looks how to improve your complaints handling procedure and to develop a complaints handling procedure that strengthens the bond between your company and your customers.

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  • Virtual College

    Principles of Customer Service - How the service chain supports the delivery of good customer service

    Virtual College

    This module outlines how the service chain supports the delivery of goof customer service.

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More information about Hospitality

The hospitality sector is a substantial contributor to the UK economy. For example, there are approximately 10,000 hotel businesses in the UK contributing to around £18 billion. The Office for National Statistics (ONS) has calculated that hotels and restaurants, together with distribution, make up 18% of the entire UK services industry.

The British Hospitality Association (BHA) is the private sector forum for the 6th largest contributor to export earnings and 4th largest employer in the UK. Approximately 3 million people, or 10% of the workforce and over 180,000 businesses work within the overall UK hospitality industry. BHA, together with Oxford Economics, examined hospitality industry contribution to each of the 406 local authorities in England which they found is responsible annually for providing £46bn in wages and profits to local economies.

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