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Hospitality Sector Courses

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Hospitality Sub-Sectors

Hospitality CPD Courses and Workshops Available

  • Virtual College

    Customer Service - Rules of Customer Service - External Legislation and Regulations

    Virtual College

    This module looks at customer protection regulations and legislation and how it impacts upon your role in customer service.

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  • Virtual College

    Customer Service – Rules of Customer Service - Internal Practices and Procedures

    Virtual College

    This module looks at how internal practices and procedures go hand in hand and should be used in conjunction with each other and the relationship between internal and external... Read more

  • Virtual College

    Hospitality - Principles of Effective Resource use; waste reduction and cost savings

    Virtual College

    This module looks at creating efficiency in the hospitality sector and how this leads to an improved experience for clients; greater profitability; a service that runs smoother and... Read more

  • Virtual College

    Hospitality - Principles of providing additional services

    Virtual College

    This module looks at how much first impressions count and how these can be achieved. Also how vital communication is and how to achieve this.

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  • Virtual College

    Lead Adult Care Worker - Communication in Health and Social Care or Children's and Young People's settings

    Virtual College

    This module aims to provide a basic understanding of what communication is; and how you can use it to support people who need help.

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  • Virtual College

    Lead Adult Care Worker - Duty of care in health; social care and children's and young people's settings

    Virtual College

    This module will present the information you need in order to learn more about your responsibilities as a professional care and support worker or practitioner.

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  • Virtual College

    Lead Adult Care Worker - Equality; diversity and inclusion in health; social care and children's and young people's settings

    Virtual College

    This module will provide the knowledge and skills required to promote and implement equality and inclusion.

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  • Virtual College

    Pre-Tenancy Training for New Tenants

    Virtual College

    This course consists of 5 modules; finding a social housing home; social housing tenancies explained; managing your finances; setting up your new home and managing your tenancy and... Read more

  • Virtual College

    Team Leader - Developing a Personal Development Plan

    Virtual College

    This module looks at creating a personal development plan and how to outline your goal using the SMART approach.

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  • Virtual College

    Team Leader - Improving your Emotional Intelligence - Introduction

    Virtual College

    This module looks at emotional intelligence and about having the ability to understand and manage your emotions and those of the people around you.

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  • Virtual College

    Team Leader - Learning Opportunities and Reflective Practice

    Virtual College

    This module looks at the different reflective models and learning styles.

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  • Virtual College

    Team Leader - Time Management

    Virtual College

    This module looks at why you need to learn about time management; analysing your own time management; dealing with common challenges to effective time management; action [planning with... Read more

More information about Hospitality

The hospitality sector is a substantial contributor to the UK economy. For example, there are approximately 10,000 hotel businesses in the UK contributing to around £18 billion. The Office for National Statistics (ONS) has calculated that hotels and restaurants, together with distribution, make up 18% of the entire UK services industry.

The British Hospitality Association (BHA) is the private sector forum for the 6th largest contributor to export earnings and 4th largest employer in the UK. Approximately 3 million people, or 10% of the workforce and over 180,000 businesses work within the overall UK hospitality industry. BHA, together with Oxford Economics, examined hospitality industry contribution to each of the 406 local authorities in England which they found is responsible annually for providing £46bn in wages and profits to local economies.

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