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Hospitality Sector Courses

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Hospitality Sub-Sectors

Hospitality CPD Courses and Workshops Available

  • Virtual College

    Team Leader - Creating business Strategy

    Virtual College

    This module looks at three analytical techniques for considering the organisation’s situation in the strategy planning process. The three techniques that will be looked at are PESTLE;... Read more

  • Virtual College

    Team Leader - Working with Others

    Virtual College

    The module will explore team models and team leadership and look at achieving win-win situations. Applying the right skills in the right situations helps build; develop and maintain... Read more

  • Virtual College

    Team Leader - Managing Risk

    Virtual College

    This course covers product risk; the steps of risk management; how to successfully manage risk; and what can go wrong when risks are not managed.

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  • Virtual College

    Team Leader - Problem Solving

    Virtual College

    This course covers problem-solving and decision-making; the possible causes of problems; problem-solving techniques; various problem-solving models; and the consequences of not solving... Read more

  • Virtual College

    Team Leader - Introduction to Listening

    Virtual College

    This module covers various aspects of listening and emotional intelligence: the impact of communication; effective two-way communication; empathic listening; active listening;... Read more

  • Virtual College

    Team Leader - Managing Challenging Conversations

    Virtual College

    This module covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict; performance management; reflective... Read more

  • Virtual College

    Customer Service - Customer Excellence in Frontline Staff

    Virtual College

    This module covers effective call handling; making a good first impression; building rapport; meeting customer needs; internal communication; and objection/complaints handling. Read more
  • Virtual College

    Lead Adult Care Worker - Duty of Care in Health and Social Care Settings

    Virtual College

    This module will present the information you need in order to learn more about your duty of care as a professional care and support worker or practitioner. Read more
  • Virtual College

    Lead Adult Care Worker - The Role of the Health and Social Care Worker

    Virtual College

    This module will present the information you need in order to learn more about your responsibilities as a professional care and support worker or practitioner.

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  • Virtual College

    Lead Adult Care Worker - Handling Information in Health and Social Care Settings

    Virtual College

    This module covers the knowledge and skills needed to implement and promote good practice in recording; sharing; storing and accessing information. Read more
  • Virtual College

    Lead Adult Care Worker - Communication in Health and Social Care Settings

    Virtual College

    This module aims to provide a basic understanding of what communication is; and how you can use it to support people who need help. Good communication skills are essential for health... Read more

  • Virtual College

    Lead Adult Care Worker - Person-centred Approaches in Adult Social Care Settings

    Virtual College

    This module will present the information you need in order to learn more about your responsibilities as a professional care and support worker or practitioner. Read more

More information about Hospitality

The hospitality sector is a substantial contributor to the UK economy. For example, there are approximately 10,000 hotel businesses in the UK contributing to around £18 billion. The Office for National Statistics (ONS) has calculated that hotels and restaurants, together with distribution, make up 18% of the entire UK services industry.

The British Hospitality Association (BHA) is the private sector forum for the 6th largest contributor to export earnings and 4th largest employer in the UK. Approximately 3 million people, or 10% of the workforce and over 180,000 businesses work within the overall UK hospitality industry. BHA, together with Oxford Economics, examined hospitality industry contribution to each of the 406 local authorities in England which they found is responsible annually for providing £46bn in wages and profits to local economies.

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