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Hospitality Sector Courses

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Hospitality Sub-Sectors

Hospitality CPD Courses and Workshops Available

  • Oplex Careers

    Nursery Management

    Oplex Careers

    The online Nursery Management Course aims to provide great insight into the skills and knowledge related to working within early years; also working within a management role.

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  • Oplex Careers

    Mental Health Nursing

    Oplex Careers

    The online Mental Health Nursing Course aims to provide an understanding into the principles of nursing; specifically within the mental health field.

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  • Virtual College

    An Introduction to GDPR

    Virtual College

    On the 25th May 2018; the UK will adopt a new piece of legislation known as the EU General Data Protection Regulation; or GDPR. This legislation the UK has chosen to adopt in full will... Read more

  • Virtual College

    The Essentials of GDPR

    Virtual College

    On the 25th May 2018; the UK will adopt a new piece of legislation known as the EU General Data Protection Regulation; or GDPR. This legislation the UK has chosen to adopt in full will... Read more

  • Virtual College

    TPO's Codes of Practice and Consumer Protection from Unfair Trading Regulations

    Virtual College

    This course has been specifically designed for property agents to assist them in ensuring their business practices are compliant with the Consumer Protection from Unfair Trading... Read more

  • Virtual College

    Team Leader - Creating business Strategy

    Virtual College

    This module looks at three analytical techniques for considering the organisation’s situation in the strategy planning process. The three techniques that will be looked at are PESTLE;... Read more

  • Virtual College

    Team Leader - Working with Others

    Virtual College

    The module will explore team models and team leadership and look at achieving win-win situations. Applying the right skills in the right situations helps build; develop and maintain... Read more

  • Virtual College

    Team Leader - Managing Risk

    Virtual College

    This course covers product risk; the steps of risk management; how to successfully manage risk; and what can go wrong when risks are not managed.

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  • Virtual College

    Team Leader - Problem Solving

    Virtual College

    This course covers problem-solving and decision-making; the possible causes of problems; problem-solving techniques; various problem-solving models; and the consequences of not solving... Read more

  • Virtual College

    Team Leader - Introduction to Listening

    Virtual College

    This module covers various aspects of listening and emotional intelligence: the impact of communication; effective two-way communication; empathic listening; active listening;... Read more

  • Virtual College

    Team Leader - Managing Challenging Conversations

    Virtual College

    This module covers how to approach difficult conversations and the steps and principles involved in addressing them. It covers resolving conflict; performance management; reflective... Read more

  • Virtual College

    Customer Service - Customer Excellence in Frontline Staff

    Virtual College

    This module covers effective call handling; making a good first impression; building rapport; meeting customer needs; internal communication; and objection/complaints handling. Read more

More information about Hospitality

The hospitality sector is a substantial contributor to the UK economy. For example, there are approximately 10,000 hotel businesses in the UK contributing to around £18 billion. The Office for National Statistics (ONS) has calculated that hotels and restaurants, together with distribution, make up 18% of the entire UK services industry.

The British Hospitality Association (BHA) is the private sector forum for the 6th largest contributor to export earnings and 4th largest employer in the UK. Approximately 3 million people, or 10% of the workforce and over 180,000 businesses work within the overall UK hospitality industry. BHA, together with Oxford Economics, examined hospitality industry contribution to each of the 406 local authorities in England which they found is responsible annually for providing £46bn in wages and profits to local economies.

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