Performance can drop for many reasons and one of the key questions you need to answer before starting any formal management procedure is whether under performance is because they... Read more
It’s a sad truth that not everyone will get along with everyone else during their life. At work this can be particularly challenging and ongoing conflict between employees can be... Read more
No-one likes being ‘told off’ and no one enjoys doing the telling; well most people don’t in our experience. As managers you have a responsibility to ensure that you address... Read more
This isn’t a court of law; and you don’t need proof beyond a reasonable doubt. What you do need though is to present a reasonable case to an employee for them to understand what... Read more
The modern workplace is highly diverse and; with cultural trends and world events constantly changing; this makes it essential for organisations and managers to keep on top of the... Read more
As managers; you must take employee complaints seriously; but they aren’t always as easy to recognise as you think. Believe it or not; an aggrieved employee may not put their... Read more
Organisations tend to focus more on getting people through the door; or out of it; than in managing those crucial first few months effectively. A clear; detailed and effective induction... Read more
Prior to addressing conduct and capability issues with employees it is essential that you have undertaken a thorough and robust investigation into the matters of concern. You cannot... Read more
We recognise communication is the overriding element to good management so this course looks at some of the barriers to it; the importance of it and provides some fundamental skills and... Read more
The annual performance appraisal meeting is still a dreaded experience for many managers and employees alike. Global insight organisation Willis Towers Watson’s research reported that... Read more
Your people are your most important resource and as such getting the right people is essential. Recruitment can be one of the most time consuming and costly parts of running a business. Read more
This course aligns with learning outcomes as defined in the understand your role portion of the Care Certificate. The Care Certificate is issued at your employer’s discretion and... Read more
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