Change is always needed in this modern and busy world. Companies should view change as part of an ongoing process and not a separate part of their business. This module covers the key... Read more
A management report is a document which includes information to support the decision-making process within an organisation. Specifically; it presents; clarifies and identifies... Read more
This module looks at the responsibilities and skills involved in managing team performance; in order to achieve the best outcome for your business.
Understanding the reasons; drivers and reactions to change is very important before starting to manage change. This module will enable you to plan for the implementation of change in... Read more
Operational management is a multi-disciplinary field that focuses on managing all aspects of an organisation’s operations in order to produce a quality product or service. The... Read more
This module defines an organisational strategy and covers creating strategy via vision and mission statements; performing a gap analysis; implementing strategy; monitoring progress and... Read more
This course describes the current responsibilities of any food outlet under the law; with regards to a safe workplace; safety of plant and machinery and systems; safely storing articles... Read more
This course enables those working in the hospitality sector to prepare and clear customer and dining areas for table service; following safe and hygienic working practices.
This module provides an overview of the key principles of promoting additional services or products to customers. It focuses on delivering good customer service and building positive... Read more
This course covers practical areas of: meeting and greeting customers; presenting menus; taking orders; providing different types of service; taking payments and ensuring best practice... Read more
This course covers the main components of a project lifecycle; which comprises four stages: initiation; planning; execution and closure. Each stage will help you to plan and execute... Read more
This course looks at the definition of a project plan; the various stages and aspects involved; and reviews the different types of plan; according to the size and type of organisation... Read more
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