This module defines an organisational strategy and covers creating strategy via vision and mission statements; performing a gap analysis; implementing strategy; monitoring progress and... Read more
This course describes the current responsibilities of any food outlet under the law; with regards to a safe workplace; safety of plant and machinery and systems; safely storing articles... Read more
This course enables those working in the hospitality sector to prepare and clear customer and dining areas for table service; following safe and hygienic working practices.
This module provides an overview of the key principles of promoting additional services or products to customers. It focuses on delivering good customer service and building positive... Read more
This course covers practical areas of: meeting and greeting customers; presenting menus; taking orders; providing different types of service; taking payments and ensuring best practice... Read more
This course covers the main components of a project lifecycle; which comprises four stages: initiation; planning; execution and closure. Each stage will help you to plan and execute... Read more
This course looks at the definition of a project plan; the various stages and aspects involved; and reviews the different types of plan; according to the size and type of organisation... Read more
This module presents an overview of organisational strategy and the impact of operational strategy on direction and planning. There is a focus on communication strategy and... Read more
This course describes the characteristics of organisational culture and the impact on an organisation’s success. The four different types of organisational culture are explored;... Read more
This course explores the four different food service methods: formal; casual dining/quick service/counter service; carvery/buffet dining and room service.
This course begins by looking at the characteristics and functions of skin and details the symptoms and causes of pressure ulcers; bedsores and pressure sores. There is a focus on risk... Read more
Technology can potentially make a local company into a global business and generate many benefits. This module looks at the types of technology used for operational planning and... Read more
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