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CPD Event Calendar

Use our CPD event calendar to find upcoming industry events to attend to help support your CPD requirements

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Telecommunications CPD Events in July 2020

  • Informa Connect

    Telecoms Mini MBA

    The programme is designed to get you up to speed with the key competency areas required for success in the telecommunications industry. Dive into the technical; financial; marketing and leadership skills needed to thrive and contribute effectively toward your business. New for 2020; the programme focuses on the digital transformation of telco; the latest outlook on the enterprise environment and technologies such as 5G; SDN and NFV.

  • Helplines Partnership

    Level 2 - Developing Helpline Skills Online

    Developing Helpline Skills Online is recommended for helpline workers; volunteers and call handlers who have some prior helpline experience. The course will give you the skills to understand challenging calls; how to respond and engage using empathic listening whilst maintaining appropriate professional boundaries.

  • Helplines Partnership

    Level 3 - Advanced Helpline Skills Online

    Advanced Helpline Skills Online is recommended for helpline workers; volunteers and call handlers who want to further develop their skills. This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional; angry and repeat callers to your service. Participants will also receive a top-level introduction to suicidal callers and safeguarding.

  • Informa Connect

    Telecoms Mini MBA

    The programme is designed to get you up to speed with the key competency areas required for success in the telecommunications industry. Dive into the technical; financial; marketing and leadership skills needed to thrive and contribute effectively toward your business. New for 2020; the programme focuses on the digital transformation of telco; the latest outlook on the enterprise environment and technologies such as 5G; SDN and NFV.

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