Skip to content

CPD Event Calendar

Use our CPD event calendar to find upcoming industry events to attend to help support your CPD requirements

View More

Telecommunications CPD Events in August 2020

  • Helplines Partnership

    Level 1 - Essential Helpline Skills Online

    Essential Helpline Skills Online is a foundation level course; recommended for those who are new to helplines or are looking to refresh their knowledge in the fundamentals. This is a skills-based course that will give you the tools you need to confidently respond to calls to your helpline.

  • Helplines Partnership

    Level 2 - Developing Helpline Skills Online

    Developing Helpline Skills Online is recommended for helpline workers; volunteers and call handlers who have some prior helpline experience. The course will give you the skills to understand challenging calls; how to respond and engage using empathic listening whilst maintaining appropriate professional boundaries.

  • Helplines Partnership

    Level 3 - Advanced Helpline Skills Online

    Advanced Helpline Skills Online is recommended for helpline workers; volunteers and call handlers who want to further develop their skills. This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional; angry and repeat callers to your service. Participants will also receive a top-level introduction to suicidal callers and safeguarding.

May 2020
June 2020
July 2020
05
12
18
August 2020
  • Level 1 - Essential Helpline Skills Online 05-08-20 View Details
  • Level 2 - Developing Helpline Skills Online 12-08-20 View Details
  • Level 3 - Advanced Helpline Skills Online 18-08-20 View Details
August 2020
September 2020
October 2020
November 2020
December 2020
January 2021
February 2021
March 2021
April 2021
May 2021
June 2021
July 2021
August 2021
September 2021
October 2021

Industry Sectors

Become a CPD Provider
Want to see your company here?Become a CPD Provider

Keywords

Courses

Members

Events

Sectors