CPD Event Calendar
Use our CPD event calendar to find upcoming industry events to attend to help support your CPD requirements
Telecommunications CPD Events in August 2020
Level 1 - Essential Helpline Skills Online
5th Aug 2020 10:00 | Helplines Partnership
Essential Helpline Skills Online is a foundation level course; recommended for those who are new to helplines or are looking to refresh their knowledge in the fundamentals. This is a skills-based course that will give you the tools you need to confidently respond to calls to your helpline.
Level 2 - Developing Helpline Skills Online
12th Aug 2020 10:00 | Helplines Partnership
Developing Helpline Skills Online is recommended for helpline workers; volunteers and call handlers who have some prior helpline experience. The course will give you the skills to understand challenging calls; how to respond and engage using empathic listening whilst maintaining appropriate professional boundaries.
Level 3 - Advanced Helpline Skills Online
18th Aug 2020 10:00 | Helplines Partnership
Advanced Helpline Skills Online is recommended for helpline workers; volunteers and call handlers who want to further develop their skills. This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional; angry and repeat callers to your service. Participants will also receive a top-level introduction to suicidal callers and safeguarding.