Customer Experience Revolution Case Study: RISE; A Property Management Strategy by Savills

Over the past decade; the BCO has initiated the driving of the customer-service revolution in the property management industry. Embracing the best practice guidance published by the BCO Occupier Group; Savills has adopted the concept of building performance and developed a new customer-focused business model for managing prime offices and places. The webinar highlights how Savills has incorporated the recommendations into its property management service; touching on its service delivery strategy pre-Covid-19 as well as how property management as a whole may need to adapt in response to the pandemic.