CPD - The CPD Certification Service

Communicating effectively and the ability to get your message across in a direct and authentic way is key to effective management and leadership. The assertive behaviours that delegates will develop will help them to stand up for their position and to persuade others to see their point of view. This course has been designed to provide tools and techniques to apply open; direct and honest communication; developing core interpersonal skills to become more confident and effective when dealing with employees and clients. The course will also demonstrate the value of Emotional Intelligence; listening skills and delivering valuable feedback.