Strategic leadership for service excellence – enhanced company performance and customer satisfaction
26 Apr 2021
About the event
This course provides leaders and managers with the tools to provide exemplary leadership during times of transformational change. Successful transformational change management only happens with an engaged workforce who have a clear understanding of the company’s purpose and its strategic direction and business objectives. By the end of the three days delegates will know how to effectively build and lead focused teams on customer satisfaction; service delivery excellence together with financial and non-financial KPIs and design and develop a corporate culture of service delivery excellence which is focused on customer centricity together with financial performance and quality customer service delivery.
Governance Gurus has brought together some of the leading minds on corporate governance, change management, human resource management and corporate culture. The team are passionate about designing, implementing and embedding governance frameworks, internal controls and policies to improve processes, systems and business performance. A happy and engaged workforce will work better both individually and collectively. Change management training and other areas of specialism are our passion. Our team of experienced subject matter experts will happily work with your human resources, corporate affairs department or CEO’s office to design and rollout training, development or coaching sessions to take management to the next level of engagement or empowerment.