Skip to content
This event took place on 13th March 2019, so you won't be able to enquire. They may run the event again in the future. Contact the member by visiting their profile using the 'Member Profile' link above.

This workshop aims to deliver a combination of skills; knowledge and processes to ensure consistently high customer service levels are achieved: The Importance of consistently excellent Customer Service; Professional First Impressions/Perceptions of Others; Preparing for customer interaction; Professional Body Language; Active listening skills; Rapport Building skills for GREAT Customer relationships; Managing Customer Relationships on an ongoing basis; Telephone etiquette and Email content and structure; Questioning Skills for GREAT conversations; The personal touches. Going the Extra Mile – The WOW factor; Displaying empathy and understanding; Service Recovery Process – Dealing with Dissatisfied Customers.

The Tower Hotel; London
St Katherines Way
London
E1W 1LD

Sectors
Become a CPD Provider
Want to see your company here?Become a CPD Provider

Keywords

Courses

Members

Events

Sectors