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Organisation Description

E-learning provider, also offering business management tools and learning management system.

CPD Courses and Workshops Available

  • Housekeeping

    Online Course | Academy of Wedding & Event Planning - ProVenue

    One of a series of short courses created for employees within the hospitality industry. Housekeeping is an integral part of any hotel and as such the training of all staff in this department is important to ensure excellent customer service is delivered. At the end of this short course your staff will be able to stage and prepare a room; to understand hygiene and health relating to a venue; to deliver a laundry service and accommodate guests.

  • Front Office

    Online Course | Academy of Wedding & Event Planning - ProVenue

    One of a series of short courses created for employees within the hospitality industry. The Front Office is the first point of contact for most guests so having well trained staff is a must. At the end of this short course your staff will be able to understand the function of front office; to manage and coordinate bookings; to promote special offers and deals to clients; to understand the guest cycle.

  • Food & Beverage

    Online Course | Academy of Wedding & Event Planning - ProVenue

    One of a series of short courses created for employees within the hospitality industry. To maximise potential sales staff should be well-trained and knowledgeable. At the end of this short course your staff will be able to plan different types of events; to understand different types of catering options; to deliver food and bar service; to greet and receive guests.

  • Customer Service

    Online Course | Academy of Wedding & Event Planning - ProVenue

    One of a series of short courses created for employees within the hospitality industry. Good customer service is paramount to the success of any venue. Your staff need to exceed your customer’s expectation and deliver a superior experience to them. At the end of this short course your staff will be able to handle stressful situations; to manage customer complaints and concerns; to provide excellent customer service to all guests and clients; to work as part of a team; to deliver a great first impression and customer experience.

  • Bar Tending

    Online Course | Academy of Wedding & Event Planning - ProVenue

    One of a series of short courses created for employees within the hospitality industry. The learner will gain a good understanding of the various duties associated with bar tending including serve alcohol responsibly and know the attributes of a professional bartender; understand the legislation surrounding the service of alcohol; have a working knowledge of popular drinks and how they are served; master free pouring and the quantities for serving; basic cellar management.