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Organisation Description

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online. We have around 350 members in the UK and internationally from large national charities to small local and specialist charities as well as some businesses. We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

CPD Courses and Workshops Available

  • Level 1 Essential Helplines Skills

    Training Course | Helplines Partnership

    Helplines Partnership

    Essential Helpline Skills is a foundation level course; recommended for those who are new to helplines or are looking to refresh their knowledge in the fundamentals. This is a skills-based course that will give you the tools you need to confidently respond to calls to your helpline

  • Level 2 Developing Helplines Skills

    Training Course | Helplines Partnership

    Helplines Partnership

    Developing Helpline Skills is recommended for helpline workers; volunteers and call handlers who have completed the Level 1- Essential Helpline Skills course and have some prior helpline experience. This course will give you the skills to understand challenging calls; how to respond and engage using empathic listening whilst maintaining appropriate professional boundaries

  • Level 3 Advanced Helpline Skills

    Training Course | Helplines Partnership

    Helplines Partnership

    Advanced Helpline Skills is recommended for helpline workers; volunteers and call handlers who have completed both the Essential Helpline Skills and Developing Helpline Skills courses and want to further develop their skills. This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional; angry and repeat callers to your service. Participants will also receive an introduction to suicidal callers and safeguarding

  • Impact Practice and Measuring Outcomes for Helplines

    Training Course | Helplines Partnership

    Helplines Partnership

    How to capture; record and measure the impact of a helpline service can be a challenge for organisations. Yet many funders and commissioners want to see evidence of the impact your service will have on the people who use it. This Masterclass will explore impact practice; types of data; data collection; ethics and data sharing. Using case studies and practical exercises you’ll learn how to frame your helpline’s impact; capture outcomes; collect and interpret data and create a practical action plan for your organisation.

  • Level 1 - Essential Helpline Skills Online

    Online Course | Helplines Partnership

    Helplines Partnership

    Essential Helpline Skills Online is a foundation level course; recommended for those who are new to helplines or are looking to refresh their knowledge in the fundamentals. This is a skills-based course that will give you the tools you need to confidently respond to calls to your helpline.

  • Level 2 - Developing Helpline Skills Online

    Online Course | Helplines Partnership

    Helplines Partnership

    Developing Helpline Skills Online is recommended for helpline workers; volunteers and call handlers who have some prior helpline experience. The course will give you the skills to understand challenging calls; how to respond and engage using empathic listening whilst maintaining appropriate professional boundaries.

  • Level 3 - Advanced Helpline Skills Online

    Online Course | Helplines Partnership

    Helplines Partnership

    Advanced Helpline Skills Online is recommended for helpline workers; volunteers and call handlers who want to further develop their skills. This is a skills-based course that will build on your helpline experience and support you to effectively respond to emotional; angry and repeat callers to your service. Participants will also receive a top-level introduction to suicidal callers and safeguarding.

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