Award winning patient and customer experience company. Service experience specialists with over 17 years of hands-on experience in health and non-health environments. Creating innovative and practical improvements for patients, families and carers in all healthcare settings and improving the lives of thousands of staff at all levels.
Impact Innovation is a specialist service design, innovation and organisational transformation consultancy and training company. Established in 2001 we provide our clients with expertise in the development, implementation and sustaining of new propositions, services and service experiences. We deliver innovative solutions at large scale, system wide and at a local level working directly with frontline clinical teams. It is this capability to work at all levels and scales simultaneously that has enabled us to make lasting cultural and organisational impact that creates real results for staff, patients and customers. We do this in a variety of different roles from leading, to supporting, to coaching or to developing teams and leaders to achieve results for themselves. We continue to work extensively in the NHS right across the UK with frontline Trusts, CCGs, CSUs, NHSE, HEE and the DH. We have experience of working with Local Authorities in Social Care. We also work across a variety of private sectors in the UK, Europe and Canada with organisations such as Accor Hotels, Aspire Housing, John Lewis, Microsoft, Nissan, O2, Parkland Industries and Waitrose. We also work in the 3rd sector.
Over the past 17 years we have consistently delivered fantastic results for our clients both in the public and private sector. These include: increasing business performance by 20%, reducing cost by 15%, increasing customer loyalty by as much as 22% and service satisfaction by 25%.
In addition we have made a positive personal impact on the thousands of staff and leaders we have worked with and then in turn the positive impact they have had on every one of the patients and customers they interact with every day.
CPD Courses and Workshops Available
The Positive And Productive Patient Experience Programme Featuring The Compassion CycleCPD
Online Course | Impact InnovationImpact Innovation
This comprehensive evidence-based course is provided through four core modules and teaches how to apply The Compassion Cycle to consistently deliver person-centred care. It’s aimed at anyone working directly with patients in a healthcare environment. You will learn in detail about each step of The Compassion Cycle: Assure; Involve and Educate. We will take you through the evidence; provide you with reasons why adhering to this methodology is so important; talk you through real patient stories and give you the essential Compassion Builders to help you provide an even better patient experience. It also includes a range of engaging activities.