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Organisation Description

Our Aim is to provide consultancy services and support NHS and other public sector managers in the continuous improvement of service provision.

CPD Courses and Workshops Available

  • Putting the Patient First

    Workshop | NPAG- Thames Management Services

    NPAG- Thames Management Services

    A one day workshop for NHS professionals; reinforcing customer care best practice so that patients receive the best possible experience through our people; always Putting the Patient First: Understanding the impact of your own behaviour on others; How to handle challenging situations and people; Effective communication techniques; Understanding and managing patient expectations; Identifying how and why perceptions are formed; Proactive versus reactive behaviour; Demonstrating a positive attitude; Taking ownership.

  • Introduction to Resilience

    Workshop | NPAG- Thames Management Services

    NPAG- Thames Management Services

    A half or one-day workshop for NHS professionals; reinforcing the importance of organisational resilience – as required in the Civil Contingencies Act 2004 and related guidance. The key message is that the NHS needs to be able to plan for and respond to a wide range of incidents and emergencies that could affect health or patient care. Attendees will: Understand the importance of a resilient NHS; Be able to contribute to their organisation’s Business Continuity and Risk Management programmes; Develop an ongoing programme aimed at the greater resilience of their own services.

  • Introduction to Resilience

    Workshop | NPAG- Thames Management Services

    NPAG- Thames Management Services

    A half or one-day workshop for NHS professionals; reinforcing the importance of organisational resilience – as required in the Civil Contingencies Act 2004 and related guidance. The key message is that the NHS needs to be able to plan for and respond to a wide range of incidents and emergencies that could affect health or patient care. Attendees will: Understand the importance of a resilient NHS; Be able to contribute to their organisation’s Business Continuity and Risk Management programmes; Develop an ongoing programme aimed at the greater resilience of their own services.

NPAG- Thames Management Services
87 Coval Lane
Chelmsford
CM1 1TD

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