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Organisation Description

TSA (formerly known as Telecare Services Association) is the industry body for Technology Enabled Care (TEC), representing the largest industry specific network in Europe and bringing together a growing membership of organisations across local government, health and the private sector. TSA organises the annual International Technology Enabled Care Conference and drives quality throughout the sector through its internationally recognised Integrated Code of Practice. TSA is a not-for-profit membership based organisation, with a current membership of over 350 organisations across the UK and overseas. It is estimated that TSA’s members currently help over 1.7 million people to remain in their own homes (rather than hospitals, care homes and other institutional settings) – supported by their families, friends and carers in familiar surroundings.

TSA works across health, housing and social care through a wide range of public services (NHS, local authorities, Fire and Rescue Services), housing associations, leading industry suppliers, independent and voluntary sector organisations to promote and support the technology enabled care industry, highlighting the benefits of TEC for commissioners across health and social care, service users, their family and carers.

CPD Courses and Workshops Available

  • Assessing for Telecare

    Training Course | TEC Services Association CIC

    TEC Services Association CIC

    This course is designed to support a deeper understanding of technology enabled care services and how the appropriate use of Technology Enabled Care Services can greatly reduce risk of harm; encourage self-management of health and wellbeing and promote independence. This course explores the understanding of needs and risks balanced with choice and ethics for the service user when installing a TEC service

  • Call Handling

    Training Course | TEC Services Association CIC

    TEC Services Association CIC

    This course is designed to develop a deeper understanding of knowledge and the skills needed for the provision of consistent and effective good quality call handling practices; improving staff confidence and ensuring a person centred approach is taken to the safety of the service user. This course explores in depth the role of good communication skills in achieving a positive outcome. It is supported by CPD certification. This course would suit anyone involved in the delivery of telecare call handling services; existing staff or new within TEC monitoring services where call handling is a core provision.

  • Telecare Supporting People Living with Dementia

    Event | TEC Services Association CIC

    TEC Services Association CIC

    To support the development of knowledge; skills and understanding of the benefits telecare and other assistive technologies can offer to staff involved in the support of people living with dementia; and how understanding needs and identifying risks for customers provides a more person centred approach.  To take you on a journey through the eyes of a service user to understand how and when telecare and other assistive technologies can be used to promote choice; control and independent living and what benefits this can bring.

  • Supporting people Living with Dementia

    Training Course | TEC Services Association CIC

    TEC Services Association CIC

    Understanding of what role telecare and other assistive technologies can play in the assessment of needs and management of risks for people living with dementia. An overview and understanding of Dementia and confidence to utilise TEC equipment.

  • Training the Trainer - TEC

    Training Course | TEC Services Association CIC

    TEC Services Association CIC

    Designed for in-house trainers in the Technology Enabled Care sector with no previous formal training; this session will give staff the skills and confidence to deliver training to new starters & existing staff using a consistent approach and ensuring good quality learning and development is achieved and sustained.

TEC Services Association CIC
Suite 8 Wilmslow House
Grove Way

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