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Organisation Description

The National Training Academy provides online solutions to individuals and businesses of all sizes; including the social housing sector, voluntary and community sector and the public and private sector. Recently commended by Staffordshire Chamber of Commerce in their science, technology and innovation category for 2016 business awards. In addition we offer consultancy and in-house training.

CPD Courses and Workshops Available

  • An introduction to management

    Online Course | The National Training Academy

    Are leadership and management the same thing? What makes a great leader and what skills are needed to manage a team successfully? How do you manage your responsibilities and targets and track progress? This course investigates these questions and more. This course is for managers; supervisors and team leaders or for anyone thinking about or taking their first steps in to a management role.

  • An introduction to risk management

    Online Course | The National Training Academy

    All activities carry an element of risk! A risk assessment will help you to identify; prioritise and put risk mitigation strategies in place. This course is aimed at anyone who needs to carry out risk assessments as part of their role. The skills learnt will help you to understand different techniques and approaches to completing a risk assessment.

  • An introduction to social housing

    Online Course | The National Training Academy

    Social housing is a vital part of the fabric of our society; providing affordable and specialist accommodation for millions of people through a diverse range of providers. To achieve excellence in service delivery you need an organisation that is properly structured; well managed and has effective governance. This course is for all staff; board members and resident representatives new to the housing sector or wishing to update their knowledge in the rapidly changing housing world.

  • Anti-social behaviour: early intervention

    Online Course | The National Training Academy

    Anti-social behaviour continues to be a key area of concern for communities. ASB early intervention prevents escalation; saving time and money. This course is for officers; team leaders and managers within ASB and housing management teams. The skills and understanding developed will deliver early and visible results; obtaining maximum benefit from available resources.

  • Anti-social behaviour: The ultimate sanction possession

    Online Course | The National Training Academy

    When possession of a property is in prospect; staff need to have confidence that they understand the grounds on which they can proceed; have addressed all the relevant issues that will be considered by the Judge; and the evidence required for success in Court. This course is for team leaders; managers and officers with responsibility for drafting board papers or for managing the process and exercising their discretion to take possession action.

  • Anti-social behaviour in context

    Online Course | The National Training Academy

    Many people simply suffer in silence; fearful of reprisals. A few will complain. Housing teams must understand how to encourage and support those experiencing ASB to come forward and work with you in addressing this critical area of housing management. This course is for officers; team leaders and managers within ASB and housing management teams.

  • Asbestos awareness (Category A)

    Online Course | The National Training Academy

    Asbestos is a hazardous substance; every year over 4;500 people die from asbestos related diseases; such as lung cancer. Anyone likely to disturb or damage asbestos containing materials must be aware of the dangers and know what procedures to follow. Our asbestos awareness (category A) training will help you to understand where asbestos can be found; the risks associated with it and how to reduce the risk of asbestos fibres being released. If you plan to carry out work which will knowingly disturb or damage asbestos; you will require a higher level of training (category B or C).

  • Assured shorthold tenancies

    Online Course | The National Training Academy

    This course is designed for officers; team leaders and managers within housing management and supported housing teams. The rules governing assured shorthold tenancies are different and it is vital that staff understand the nature of this type of tenancy; so as to comply not only with the law; but also with your policies and procedures.

  • Committee skills

    Online Course | The National Training Academy

    There are over 164;000 registered charities in England and Wales; each one requiring a committee. Good governance is essential for all voluntary or community organisations; ensuring that legal requirements are met and to provide the organisation with direction and focus. This course is aimed at current and potential committee members/trustees within the voluntary and community sector. The skills and understanding developed will ensure your board functions effectively and efficiently.

  • Communication skills

    Online Course | The National Training Academy

    We all communicate every day; but do we get our messages across clearly? Do you know that words only make 7% of the overall message being conveyed? Pitch; tone and body language are just a few of the factors you need to consider in addition to the words spoken. Whether it is at work or at home everyone can all improve their communication skills. The skills and understanding developed will make you a more efficient communicator in all aspects of your life.

  • COSHH – Control of substances hazardous to health

    Online Course | The National Training Academy

    Under the Control of Substances Hazardous to Health Regulations 2002; employers need to either prevent or reduce their workers’ exposure to substances that are hazardous to their health. It is an employer’s duty to protect the health; safety and welfare of their employees and other people who might be affected by their business. Employers must do whatever is reasonably practicable to achieve this.

  • Critical factors influencing rent arrears

    Online Course | The National Training Academy

    A well-thought-out approach to rent arrears is one of the vital strands in an overall income management strategy. This requires all providers to understand the underlying causes of arrears and to move away from reactive-based models which are failing to deliver results. This course is for all managers; team leaders and income collection officers who wish to rise to the challenge of delivering outstanding results for their organisation in a vital and fast-changing field.

  • Current social housing matters

    Online Course | The National Training Academy

    Housing has always been a dynamic field; and never more so than today. It is vital to understand the current social housing matters facing you and your colleagues. Participating in this course will help you make an informed contribution to the debate; creating solutions to current and future challenges. This course is for those aspirational people who wish to be involved in developing responses to the environment in which housing providers currently operate and the issues appearing on the horizon.

  • Data protection

    Online Course | The National Training Academy

    The amount of personal data being held by organisations has dramatically increased over recent years and continues to increase. The Data Protection Act aims to balance the rights of individuals to privacy with the legitimate interests of organisations to ‘process’ personal data. This course is aimed at anyone who handles data; it will help you to understand your obligations as an employee of an organisation that ‘uses’ peoples personal data to deliver its service.

  • Developing a staff and volunteer policy

    Online Course | The National Training Academy

    There’s a lot to be covered in a staff and volunteer policy; from recruitment and induction to discipline and grievance; and a whole lot more in-between. A staff and volunteer policy will provide guidance for a consistent approach across your organisation. This course is for committee members/trustees; managers and supervisors who are responsible for developing a staff and volunteer policy ensuring that it is fit for purpose and implemented effectively.

  • Disrepair – is your house in order

    Online Course | The National Training Academy

    In the current economic climate; every penny counts. Disrepair is traditionally an area of significant spend for social housing providers. A critical element in keeping costs down is to minimise the risk of disrepair claims against the landlord. You and your organisation will benefit from the knowledge and confidence gained from this course; helping you to protect your reputation and resources. This course is for officers; team leaders and managers within repairs; housing and asset management teams.

  • DSE awareness

    Online Course | The National Training Academy

    A poor workstation set up can be hazardous to the individual; increasing the risk of injuries and ill-health. This DSE awareness course aims to support employees to understand how to complete a DSE assessment of their work station and improve their working environment. This course explores DSE regulations; best practice; the benefits of supported postures and ergonomic work stations. This will minimise the risk of potential health issues and improve comfort whilst at work.

  • Emergency and fire awareness

    Online Course | The National Training Academy

    Knowing how to respond in an emergency can be the difference between life and death. Making informed decisions is vital as every second counts in both fire and other emergencies; whether at work or at home. The course explores causes of fire; the fire triangle; fire evacuation plans and responding to other emergencies.. The skills learnt will help you to develop a greater understanding of fire risks; fire equipment and how to respond in the case of various emergencies.

  • Engagement and participation in community work

    Online Course | The National Training Academy

    Engagement and participation continues to be key area of work in the voluntary and community sector. Active participation creates an environment in which staff; volunteers; service users and community members are involved in the development and shaping of services delivered to them. This course is for anyone who wants to encourage and support individuals and communities to engage. The skills and understanding developed will enable a more robust approach to engagement and participation.

  • Equality and diversity

    Online Course | The National Training Academy

    Equality and diversity in the workplace and wider society is governed by The Equality Act 2010. This is the law which bans unjust or prejudicial treatment and helps achieve equal opportunities; promotes diversity and sets out what is classed as discrimination. This essential course enables staff to fully appreciate how to embed equality principles in their day-to-day work. It is suitable for all staff; irrespective of experience or seniority.

The National Training Academy
Suite G17, The Old Police Station
4 Baker Street
Stoke on Trent
ST4 3AF

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