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Organisation Description

Virtual College has developed into one of the UK’s leading providers of total solutions within the e-learning arena, winning the prestigious ‘E-learning development company of the year 2015’ in the independently-judged global awards. Its key objective is to help enhance the traditional learning solution through the careful integration of technology. Founded in 1995, today Virtual College has over 2 million registered online learners and this is growing at a rate of over 1,500 a day, across both public and private sectors. The company has developed a comprehensive product range of over 300 online courses, covering a huge range of sectors and their learners’ needs, as well as offering a complete content design and development service.

CPD Courses and Workshops Available

  • Customer Care - Customer Care Handling Complaints

    Online Course | Virtual College

    Virtual College

    This module looks how to improve your complaints handling procedure and to develop a complaints handling procedure that strengthens the bond between your company and your customers.

  • Principles of Customer Service - How the service chain supports the delivery of good customer service

    Online Course | Virtual College

    Virtual College

    This module outlines how the service chain supports the delivery of goof customer service.

  • Principles of Customer Service - The Relationship between expectation and satisfaction

    Online Course | Virtual College

    Virtual College

    This module looks at customer service and looks at how to make customers feel that the business is genuinely interested in them as people; not merely accounts.

  • Principles of Customer Service – The Service Offer of Organisations

    Online Course | Virtual College

    Virtual College

    This module outlines how you can understand the service offers of different organisations; from the products and service that can be offered to how poor delivery of a service offer can influence customer loyalty.

  • Your Organisation: Understanding School Structures and what Children Should Learn

    Online Course | Virtual College

    Virtual College

    This course covers; among others; topics such as the core purpose of your school; the role of governors and trustees in defining the core purpose; the education system structure and assessment processes.

  • Customer Service - Rules of Customer Service - Customer Service Situations

    Online Course | Virtual College

    Virtual College

    This module looks at different customer services and situations and the practices you may have to initiate in each case.

  • Customer Service - Rules of Customer Service - External Legislation and Regulations

    Online Course | Virtual College

    Virtual College

    This module looks at customer protection regulations and legislation and how it impacts upon your role in customer service.

  • Customer Service – Rules of Customer Service - Internal Practices and Procedures

    Online Course | Virtual College

    Virtual College

    This module looks at how internal practices and procedures go hand in hand and should be used in conjunction with each other and the relationship between internal and external procedures.

  • Hospitality - Principles of Effective Resource use; waste reduction and cost savings

    Online Course | Virtual College

    Virtual College

    This module looks at creating efficiency in the hospitality sector and how this leads to an improved experience for clients; greater profitability; a service that runs smoother and reduce is waste.

  • Hospitality - Principles of providing additional services

    Online Course | Virtual College

    Virtual College

    This module looks at how much first impressions count and how these can be achieved. Also how vital communication is and how to achieve this.

  • Lead Adult Care Worker - Communication in Health and Social Care or Children's and Young People's settings

    Online Course | Virtual College

    Virtual College

    This module aims to provide a basic understanding of what communication is; and how you can use it to support people who need help.

  • Lead Adult Care Worker - Duty of care in health; social care and children's and young people's settings

    Online Course | Virtual College

    Virtual College

    This module will present the information you need in order to learn more about your responsibilities as a professional care and support worker or practitioner.

  • Lead Adult Care Worker - Equality; diversity and inclusion in health; social care and children's and young people's settings

    Online Course | Virtual College

    Virtual College

    This module will provide the knowledge and skills required to promote and implement equality and inclusion.

  • Pre-Tenancy Training for New Tenants

    Online Course | Virtual College

    Virtual College

    This course consists of 5 modules; finding a social housing home; social housing tenancies explained; managing your finances; setting up your new home and managing your tenancy and being a good neighbour.

  • Team Leader - Developing a Personal Development Plan

    Online Course | Virtual College

    Virtual College

    This module looks at creating a personal development plan and how to outline your goal using the SMART approach.

  • Team Leader - Improving your Emotional Intelligence - Introduction

    Online Course | Virtual College

    Virtual College

    This module looks at emotional intelligence and about having the ability to understand and manage your emotions and those of the people around you.

  • Team Leader - Learning Opportunities and Reflective Practice

    Online Course | Virtual College

    Virtual College

    This module looks at the different reflective models and learning styles.

  • Team Leader - Time Management

    Online Course | Virtual College

    Virtual College

    This module looks at why you need to learn about time management; analysing your own time management; dealing with common challenges to effective time management; action [planning with closed lists; motivation and time management and a review of tips and techniques.

  • Effective governance making an impact; changing lives

    Online Course | Virtual College

    Virtual College

    The course looks at the following topics: The essential elements of effective governance; Effective meetings; Governing board self-evaluation; Evaluating your own governance impact; Developing your governance competencies.

  • Working Together

    Online Course | Virtual College

    Virtual College

    The course looks at the understanding of how working as a team with staff and other key stakeholders will improve your organisation; and therefore outcomes for children will be better.