On 18th August; RTM365 will host their Passenger Experience virtual event which will explore the plans to implement these changes; the challenges that we need to overcome; opportunities for the supply chain and what we envisage the future of the passenger to be; The Williams-Shapps review released in May 2021 was heavily focused on creating a truly passenger-focused railway. Prime Minister Boris Johnson said that for too long passengers have not had the level of service that they deserve; This stems from a quarter of a century of fragmentation; complicated ticketing; unreliable and disconnected services.
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