Complaints are a natural aspect of customer service. They provide opportunities for organisations to implement continuous improvements. In this course we discuss the important elements of an effective complaints management system and we explore ways frontline staff can handle complaints.
At Altura Learning, we create high quality online and blended learning/training specific for those working in, or aspiring to work in the care sector. Our unique and innovative approach uses video content based on situations which care staff encounter daily, ensuring learning is familiar, authentic and relevant. This method has been proven to better engage nurses & carers and to improve the quality of care they provide. Our approach has earned us endorsement from Skills for Care as a Centre of Excellence for learning provision. Not only are our courses aligned with CQC regulations and key lines of enquiry (KLOE), they are also constantly updated with current industry legislation.
We produce over 120+ high quality video courses covering a wide range of core subjects for staff in both Residential and Home Care settings.
