Optimising Your Outcomes – Impact Practice and Measuring Outcomes for Helplines
Training Course
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Authentic Responses
About the CPD course
The Optimising your Outcomes course enables you to examine your quantitative and qualitative call data and how these can provide insights into your callers. We explore current methods of measuring outcomes such as caller surveys and feedback calls. Each technique has its own advantages; and we'll look at how it can be best utilised to be most effective for your organisation.
When someone calls a helpline, they are distressed or facing a crisis and they need advice, signposting or a listening ear. Your service may provide information, or counselling, but what is most important is that your response is authentic.
Authentic Responses is a helpline skills training agency based in London. We help organisations and individuals engage and connect with callers in a safe and positive manner. We run a number of operator training courses that will help you assist the distressed and evaluate your calls.
Work with a dedicated coach to manage the impact of calls, maintain good mental health and manage the demands of working with complex enquiries.
