About the CPD course
This course will teach you: Why electronic customer service is now the norm in modern businesses; Why electronic customer service comes with advantages and disadvantages; How to send appropriate online messages that positively engage customers and solve their problems; How to show courtesy online and strike the right tone in both your emails and on your website; The principles of good customer service and how these translate to an electronic environment.
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Academy Plus Group
Be-A Education provides certified online training for individuals (New Skills Academy) and SMEs (Staff Skills Training). Our range of 700+ CPD-certified courses cover everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobbies and lifestyle courses. Be-A Education’s mission is to ‘make opportunity accessible’ – whether that’s for someone entering the jobs market for the very first time, or a business seeking to train, retain and reward its workforce on an ongoing basis.
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