Identifying and Exceeding Customer Expectations Certificate
Online Course
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Be-A Education Ltd T/A New Skills Academy and Staff Skills Training
About the CPD course
Understanding who your customers are and what they need is important in today’s rapidly changing business world. With so many options out there; your business will need to stand out; if you want to keep and attract loyal customers. This course will assist you in identifying and exceeding the needs of your customers; so that you can do just that. The course will start off by providing an introduction to customer needs and your unique selling point (USP). It will then go on to discuss ways in which to determine your customer target market and how to identify and exceed their needs.
CPD Provider
Be-A Education Ltd T/A New Skills Academy and Staff Skills Training
Be-A Education Ltd T/A New Skills Academy and Staff Skills Training
Be-A Education provides certified online training for individuals (New Skills Academy) and SMEs (Staff Skills Training).
Our range of 700+ CPD-certified courses cover everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobbies and lifestyle courses.
Be-A Education’s mission is to ‘make opportunity accessible’ – whether that’s for someone entering the jobs market for the very first time, or a business seeking to train, retain and reward its workforce on an ongoing basis.