Learning Impressive Telephone Techniques Certificate

Online Course • Academy Plus Group

About the CPD course

Telephone communications are an integral part of most businesses; and sometimes these interactions are the only impression a company makes on its customers. Learning how to get the most from these interactions gives you the opportunity to create a lasting; positive impression with customers and increase trust and customer loyalty.

CPD Provider

Academy Plus Group

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Academy Plus Group

Be-A Education provides certified online training for individuals (New Skills Academy) and SMEs (Staff Skills Training). Our range of 700+ CPD-certified courses cover everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobbies and lifestyle courses. Be-A Education’s mission is to ‘make opportunity accessible’ – whether that’s for someone entering the jobs market for the very first time, or a business seeking to train, retain and reward its workforce on an ongoing basis.